Leading the Total Quality Mission, Volume 2: Building capability and creating commitment
By Orlando Blake, CPT, PhD
Why are some companies so successful at developing and implementing Total Quality and Continuous Improvement?
How can you make Total Quality (TQ) and Continuous Improvement (U) programs successful? Good intentions and noble goals aren't enough. TQ and CI are just words unless you know how to live by them. You must align capability, leadership, total quality practices, and commitment and that is what these books are all about!
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