POWW! Win-Win Turning Points During Conflict: Stop Fighting and Start Talking For Managers
Conflict is a fact. However, conflicts can be managed and resolutions are possible, if you know how to start talking and stop fighting. This book gives you researched techniques proven to move intractable toward mutually acceptable resolutions. POWW! Start Talking & Stop Fighting for mangers includes:
- The three ways to communicate to create turning points in conflict situations
- The SIMPLE approach to uncover needs and interests
- Cases that will help you learn how to apply what you learn
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